How do I claim a promotion?
To claim a promotion, log in to your account and navigate to the promotions section. Select the offer you wish to activate and click the opt-in button before making your deposit or placing wagers. Always read the specific terms linked to the offer to ensure you meet all the requirements for successful activation.
Why was a promotion not applied to my deposit?
The most common reason a promotion isn't applied is failing to opt in before the deposit was made. Some offers also require a specific payment method or a minimum deposit amount. Please check the offer's terms in your account to see if your transaction met all the necessary criteria.
Can I use two promotions at once?
Generally, most promotional offers cannot be combined or stacked unless explicitly stated otherwise in the terms. If you opt into a new promotion while another is active, it may override the previous one. Always verify the 'stacking' rules on the terms page of each specific offer.
Where do I check the terms for a specific promotion?
Every active offer in your account's promotions section features a direct link to its specific Terms and Conditions. We strongly recommend clicking this link and reading the full text before opting in, as this is the legally binding version of the offer's rules.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile devices. Whether you are using your mobile browser or the official app, you can browse, opt into, and track the progress of your bonuses within the account promotions menu just as you would on a desktop.
What happens if I forget to opt in?
If you complete a deposit or wager without first opting into the promotion, the bonus typically cannot be applied retroactively. To avoid this, make it a habit to visit the promotions page first and activate your chosen offer before performing any account transactions.
Can I cancel an active promotion?
In many cases, you can request to cancel an active bonus through the account settings or by contacting support. However, keep in mind that cancelling a bonus may also result in the forfeiture of any winnings generated from that bonus. Please check the terms of the specific offer first.
How do I find out when new promotions are released?
The best way to stay updated is by checking the promotions section of your account regularly. Additionally, we often send notifications via the app or email to eligible players when new categories of offers or special events become available for activation.